United Airlines Chief Executive Officer, Oscar Munoz, released a statement on Tuesday that said that the airline would review its policies regarding volunteers leaving overbooked flights. According to Munoz,
"[United will conduct] a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement," said Munoz through the statement.
Munoz added that United will distribute the results of its review publicly and no later than by the end of the month. Munoz also said that United was ready to take full responsibility for the incident and admitted that no one should ever be treated the way the passenger was on cell phone captured footage.
"[All United employees] followed established procedures for dealing with situations like this" wrote Munoz, who insisted that he would stand behind company employees captured in the footage. "I want to commend you for continuing to go above and beyond to ensure we fly right. I do, however, believe there are lessons we can learn from this experience, and we are taking a close look at the circumstances surrounding this incident," he continued. "Treating our customers and each other with respect and dignity is at the core of who we are, and we must always remember this no matter how challenging the situation."